Key Responsibilities:
Operating Machine or Equipment
Operate various equipment and machines, adjusting one or more variables to achieve efficiency.
Equipment Maintenance and Repair
Help to maintain and repair equipment and appliances by carrying out preparations and providing assistance while following strict, detailed instructions.
Work Scheduling and Allocation
Organize own work schedule each day in line with changing priorities.
Document Management
File records or documents as instructed.
Health, Safety and Environment
Follow basic mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of oneself and others.
Internal Client Relationship Management
Exchange information with internal clients by having courteous interactions with them.
Operational Compliance
Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Operations Management
Carry out operational tasks by following established processes. Involves working within given settings or parameters.
Values & Behaviours:
Ingenious: Effective decision making
Makes good and timely decisions that keep the organization moving forward. For example, seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.
Collaborative: Builds relationships
Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.
Collaborative: Demonstrates self-awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.
Collaborative: Navigates organisational dynamics
Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.
Collaborative: Invests in own development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, takes advantage of available opportunities to update knowledge, skills, and abilities and to apply them on the job. Seeks guidance concerning opportunities and resources for continuous learning and development.
Principled: Accountability
Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
Principled: Communicates effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail.
Driven: Prioritisation
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
Driven: Results driven
Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
Skills:
Planning and Organizing
Works under supervision at an elementary level to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
Verbal Communication
Uses clear and effective elementary verbal communications skills under supervision to express ideas, request actions and formulate plans or policies.
Health and Safety
Manages and applies safe systems of work with guidance (but not constant supervision).
Policy and procedures
Works under supervision at an elementary level to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
Action Planning
Works under supervision at an elementary level to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Equipment Utilization
Works with guidance (but not constant supervision) to optimize the utilization of production plant, equipment and materials.
Navigates Field Service Interactions
Works at a basic level to navigate customer interactions in a face-to-face setting, creating positive, defining moments. Typically works under close supervision.
Numerical Skills
Uses an elementary understanding of numerical concepts to perform mathematical operations such as report analysis under supervision.
Education:
Upper Secondary School
Experience:
Basic experience of simple office / operational systems (4 to 6 months)