Auftragsdetails

Customer Account Manager - GKN Automotive

Datum der Veröffentlichung: Apr 27, 2023
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Auftragsdetails

  • Ort:
    Auburn Hills, Michigan, United States of America
  • Gesellschaft:
  • Typ:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Karrierelevel:
    Experienced Professional
  • Positionen:
    5
  • Erfahrung:
    3 Year
  • Geschlecht:
    Keine Präferenz
  • Grad:
    Bachelors
  • Vorher bewerben:
    Nov 30, 2023

Job Summary

Job Description

Role Purpose                   

Lead designated elements within a global account team to achieve an effective customer relationship and GKN Automotive's business objectives.

Detailed Description

Key Responsibilities

  • Represent the customer within GKN Automotive providing the necessary information to the relevant functions and tracking responses to customer issues
  • Maintain a customer database (pricing/contracts,..) and communicate/cooperate with relevant internal functions
  • Provide input to the NBA, iDash/SIOP/eRFQ and program management business processes (i. e. prepare NBA document, lead NBA-Q and get support of relevant functions, prepare NBA-p ahead of customer RFQs, support NBA-s, …).
  • Check customer RFQ and related documents and forward to relevant functions for specific checks (feasibility study, contractual check of documents, …) and documentation thereof (present/support ISO Audit), prepare Quotations and technical and commercial offers.
  • Provide input to the account planning process, e.g. 5YP, budget process, demand planning
  • Maintain account sales performance data and investigate variances to budget; Propose and manage improvements.
  • Review and understand the implications of customer agreements, licence agreements and other contracts/agreements; request internal legal support when required
  • Adhere to internal authorisation processes. Priorities and escalation of critical items to be agreed with Account Director
  • Manage specific tasks as requested by the Account Director
  • Ensure to work acc. To GKN standard processes, procedures and policies.
  • Ensure to work in line to GKN policy, e.g. health and safety, environmental, etc. especially Anti Bribery and Corruption rules
  • Support the development and execution of the customer strategy
  • Develop and maintain an in-depth and up to date understanding of the customer and technical requirements, including market position, vehicle strategy, purchasing strategy, competitor activities, organisation, etc.
  • Utilise opportunities to be involved in broader vehicle activities (system supply, product segments,...) of the customer across all GKN Automotive product segments (in line with customer strategy)
  • Use visits and technical events to develop a relationship and network throughout the customer; represent GKN Automotive at the customer level.
  • Monitor and measure the customer’s perception of GKN Automotive and act to improve
  • Participate in/lead customer negotiations such as design changes, changes in the supplier base, move of production, material recovery or contract/annual pricing negotiations and new businesses. Prepare and agree sales plan/tactics ahead of negotiations (i.e. price reconciliation, supporting documents, technical explanations ...).
  • Lead in VAVE activities.

Qualification and Skills

  • Bachelor's degree in business or a relevant technical or commercial degree or equivalent.

Essential

  • Experience in the automotive industry, ideally with a proven track record at a tier 1 supplier.
  • Exceptional data skills; Candidates should be, able to effectively manage, challenge, analyse and summarise multiple-dimension data (cost, budget, and market data).
  • Comfortable preparing business cases and analysing financial scenarios.
  • Excellent Excel and systems skills.
  • Knowledge of Demand Management, Budgeting, Pricing and Cost Interrogation.
  • Candidates should have an aptitude for working with detailed data.
  • Excellent written and verbal communication skills.
  • Customer-facing experience.
  • Be able to negotiate using detailed cost models.
  • Must be able to work and travel independently 

Language Skills 

English Language - Essential
Multi- lingual - Desired

Travel Requirements

Within country & geographic area. Some global travel.

Fähigkeiten benötigt

Job is expired

Company Overview

London, London, United Kingdom

GKN Automotive is the global leader in drive systems. A global automotive technology company that pioneered electric drive systems and is now driving the future of transportation. It is the trusted partner for most of the world’s automotive companie... Read More

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